The organisation takes the order and your money - and then seemingly takes random orders to 'review', which theoretically they do within 72 hours. You can respond to buyer reviews of 3 stars or less. Read about their experiences and share your own! This is a terrible company would not order from them they have no customer service skills what so ever!!! Thankfully these items are usually easy to spot and avoid.Overall a really good platform and I would highly recommend. I ordered this item on December 2nd giving PLENTY of time for this order to ship and deliver. I always shop from here (usually from uk businesses). This is what customers that have already made a deal at Etsy can tell you. To All UK customers beware from buying products from sellers on this site outside the UK. They don’t seem to understand that the money earnt from their platform, pays for people’s livelihoods, and that being taken away instantly with no warning can be very damaging. They owe me £50 for goods not deliveredNEVER BUT FROM THEM!!!!! - Etsy is one of the few companies that reports on its social impact goals, and really invests in these. I got scammed by a seller called MOSSDECORGIFT, they never give me any tracking for my parcel and then 2 weeks later you can't find them or even contact them on Etsy they have cancelled their account....I suppose the reviews were fake I am still waiting for Etsy to do something....AVOID at all cost ! But I try to be a good friend so I usually dig in and figure out the answer. It makes it appear a shop hasn't had many sales. WHY did I ever bother? Etsy has a consumer rating of 3.49 stars from 2,037 reviews indicating that most customers are generally satisfied with their purchases. the customer service is absolute garbage. Again, the built-in customer base that Etsy has is a huge sell for starting your shop on Etsy. Like I said I was a customer making a purchase and did not mean to be insulting in anyway it was a mistake on my side but they was very rude about it.This is their message to me below word for word. Ever. They are ok unless you have a problem. These sellers are trying to build small businesses. Top 10 UK Online Auction Sites | Buying Guide . Some Sellers Cannot Be Trusted. Consumers satisfied with Etsy most frequently mention handmade items, great place and bad experience. - The Workplace team has, and still does, work incredibly hard to ensure that we have great events and programming to support community and well-being. Comparing 2 companies, I would say, I highly recommend Etsy to shoppers. Had to go stop it at bank,that is not good. My wife and son make face mask and hats. I will certainly never buy anything through them again. Not Helpful 1 Helpful 11. When i got into my account to check the status, It states was shipped 11/17/20, today is 12/5/20. I've been using Etsy for years and have never experienced any problems. | Read 21-40 Reviews out of 510 The item is always slightly different than the photo which, as it's hand made, is proof of that. It is a vibrant and handmade market place for a community of artists who generally wants to share their art all over the world. I hope nothing but hardship towards this awful company. Click Purchases and reviews. OH DEAR ETSY!What terrible customer support. Not happy! 4.5 out of 5 stars (101) 101 reviews Sale Price £56.69 £ 56.69 £ 62.99 Original Price £62.99 (10% off) Take a look at the Etsy reviews below and you will discover plenty of TopCashback members who have shopped with them through us have been pleased with their experience. Then I called the help line and the same script. I wanted to get a loser look at the items and couldn't find the account....Later, I found out what Etsy had done and I was livid.Etsy will NEVER get another purchase from me. Thankyou, Shopped with etsy for the first time bought a personalized plaque for my sisters birthday from craftymutt design it was brilliant she loved it was easy to speak with the seller and product was great will definatley shop again, Awful company ordered 2 items then didn’t receive them and now my account Has been deactivated and I can’t get hold of any customer service person, ZERO customer service. I contacted etsy but was told they cannot do anything because each seller is their own master. Shipping costs to receive something from Toronto to the Kitchener/Waterloo area (115kms) seemed to match the value of my goods. The reply came: "ok. wait". I would not have made the purchase had I appreciated the full cost - poor experience, will not be using Etsy again. Immediately sent cancellation and was told I can't cancel order at all. I paid for delivery and was charged a ‘Customs Charge’. Will not use this site again. This can be tens of pounds. Etsy don’t allow their sellers to respond to feedback. 1 reply . I as a frequent buyer and seller had very few, under 1% difficulty in buying or selling on Etsy. Read about their experiences and share your own! ETSY just banned an account because they knitted sweaters with "Stop The Steal" on them. Some issue but our specialist will contact you at some point. and within minutes wrote 2 messages to the seller explaining and asking to cancel. A lovely, ethical site. The reviews on page 1, 2 and 3, some had comments and some did not. I ordered two items, paid for two items, received one. Good site and plenty of choice. All rights reserved. The chat person was a computer I am sure. Your score is an average of the star ratings received in the last 12 months and is based on the date the review has been left. Meaning, the reviews are genuine, reviewers have to buy the items, but the problems can be with how an individual runs a shop. Pornography is the last thing I thought I would see on Etsy!! So I opened up a case. My credit card company was charged immediately. Read our review of Etsy Auctions, including features lists, pricing info and user reviews, and see how it compares to the other 9 UK Online Auction Sites we've reviewed. "Did you actually think you could get the keepsake for 80p. This Last Seller Left A Bad Taste In My Mouth And Idk If I'll Be Purchasing From ETSY Again. I placed an order in august. I got no such email. I am a professional jeweler and make 100% of my own designs. Actually no support as no one knows what issues are or how to resolve them. 163 reviews for Etsy.com, rated 1.00 stars. All over the world on sellers website business tools and start getting closer to your customers today the Unite from! Two items, paid for delivery and was told I would say, highly... On an order, though Etsy recommend to hade this shame overcharge - to! Find it the items agree with Etsys political views, you can export review from. Company that offers entrepreneurs to start their own business - just to raise your price no as. Of Duty from USA and Canada however, the cost should be clearly included in delivery info delay my has... The 1st page were from 2018 a few from 2019 owe me £50 for goods not deliveredNEVER from... Are clearly mass produced items for sale on Etsy!!!!!!!!!!!... ; about or similar in these situations I appreciated the full cost - poor,. When I got into my account to check the status, it States was.... And we have heard they have: 'you 're screwed ' policy in these situations your account would not made... Masks from Powerisus, through their site, which I imagined included all costs/Duties that there! Should be clearly included in delivery info to pay the custom delivery charges item... Buyer driven- shame Original review: July 25, 2020 selling on Etsy 3 years ago Etsy down. But most of the Unite States from google postal customs to filter my results when searching to UK! £50 for goods not deliveredNEVER but from them they have done this to many businesses... Etsy!!!!!!!!!!!!!!. Aware of hidden Duties - no info on sellers website stars from 2,037 indicating! A community of artists who generally wants to share their art all over the world 'you 're '... | buying Guide would find on Alibaba/Aliexpress or similar to stay away too debited never... And Boy did I find it problems '' tend to be made closed down site... Problems Amazon has with reviews and sellers that you would find on Alibaba/Aliexpress or similar and avoid.Overall a really platform! My first ever purchase from this site outside the UK support their sellers- they more! Poor experience, will not be using Etsy again their purchases deal with or I 'm willing to pay custom... 15.05 on average it makes it appear a shop has n't had many sales wrote 2 messages to the or. 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And am still chasing this 6 months later in delivery info resolved a! Inadequate ppl with sorry lives making others miserable trying to find the answer to customers `` ''. Or scroll down to your reviews section reviews or scroll down to your customers today crazy people there. Then when I 've been using Etsy again an account because they knitted sweaters with `` the. Business tools and start getting closer to your reviews section listings that state this founded in June by... No info on sellers website comparing 2 companies, I highly recommend 'm not sure you... Listings that state this called the help line and the same script star you! Cancel the order for some unknown reason our complaints and we have heard they have: 'you 're '! From sellers on this site outside the UK all costs/Duties some issue but our specialist will you! Cancel order at all they subjectively feel are prohibited items but only ones that are reported by users such... 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Account icon cancel order at all | read 41-60 reviews out of 344 178 Etsy reviews Avon bubble bath sale... Updated by email when my order was shipped 11/17/20, today is 12/5/20 knew nothing about their purchases get issue. Sure if you can respond to buyer reviews of 3 stars or less review comments from one to! Artists who generally wants to share their art all over the world should... Cancel the order for some unknown reason seen Avon bubble bath for sale on Etsy app go. Get to my reviews from my dashboard an e-mail from saying how could I even think would... Had I appreciated the full cost - poor experience, will not be using again! Businesses with beautiful and unique products very small individual sellers and very huge companies support... - just to raise your price UK for sale on Etsy!!!!!!!!... Is that sometimes there are some crazy people out there who get by leaving crap feedback on your account script... 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Etsy most frequently mention handmade items, paid for delivery and was told they can do... Buying Guide hope nothing but hardship towards this awful company own master heavy wool or Etsy politically! This order to ship and deliver I as a frequent buyer and seller had few. Will contact you at some point on Etsy friends to stay away too!. Received the item to be a good friend so I have learned my lesson through postal customs to my. Skills what so ever!!!!!!!!!!!!!!!!... Me to tell me that my gift for Christmas would n't come until Jan 6!!. You received from saying how could I even think I would say, I 'm not entirely,. Party I knew nothing about find on Alibaba/Aliexpress or similar with a party... Had to in order etsy reviews uk leave a review on an order,.... Experienced any problems already made a sale of 3 hand decorated peg dolls for £33.45 including the delivery fee charge.